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Tenant Resources

Submit a Maintenance Request

Please login below to submit your maintenance request. Note that requests are reviewed Monday through Friday from 9:00 a.m. to 5:00 p.m., except for holidays.

Maintenance Request Login

Pay Your Rent Online

Did you know that you can now pay your rent online? It's fast, easy, and secure, so why wait? Below, you'll find some information on how to get started and a few reasons why so many others have already made the switch!

Don't have an account?

It's easy! Just let us know you want to pay your rent online and we'll email you an account activation link. Learn more.

Get Started

Already have an account?

Click the button below to be taken to the Tenant Portal login page.

Log In

Benefits

Once you've signed up, you can:

  • View and pay your bills anytime (24/7)
  • View and pay your bills from anywhere (any computer with an internet connection)
  • Set up an automatic payment
  • Sign up for automatic reminder emails
  • Review your payment history

Convenience

Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamps...

Security

In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.

Frequently Requested Information


Who handles the utilities?

Our tenants are responsible for all utilities. Gas, electric, and water must be set up in your name starting on the first day of your lease. You may call and set up these utility transfers ahead of time.

Gas & Electric

DTE Energy provides gas and electric in Michigan. You can contact them at (800) 477-4747 or http://mydteenergy.com.

  1. When you call DTE: press “1” for “Residential Service”.
  2. When the automated operator begins to speak state, “Customer Service”. Tell the operator you want the gas and electric turned on at your new address.
  3. Make sure to get your confirmation number.

Water

Depending on the house, Water service is provided by the City of Ann Arbor or Pittsfield Charter Township.

The City of Ann Arbor Water Utilities office phone number is (734) 994-2666.

Pittsfield Charter Township Water and Sewer Department phone number is (734) 822-3105.

Cable/Internet

All of our houses are cable ready. Cable TV & Internet services are provided by Comcast, 1-800-Comcast.

Garbage Pick-up

The City of Ann Arbor provides the garbage bin. To find the trash day for your neighborhood, check the City of Ann Arbor Weekly Curbside Collection Map.

Recycling information

Recycling pick up is provided to all houses in Ann Arbor by the City of Ann Arbor Public Services/Solid Waste on the same day as garbage pick-up. Visit http://www.a2gov.org/recycle or call (734) 994-2807. There will be recycling bins at your new home. If you need extra bins, call (734) 99-GREEN.