Current Tenant Resources

Tenant Resources

Submit a Maintenance Request

Please login below to submit your maintenance request. Note that requests are reviewed Monday through Friday from 9:00 a.m. to 5:00 p.m., except for holidays.

Pay Your Rent Online

Did you know that you can now pay your rent online? It's fast, easy, and secure, so why wait? Below, you'll find some information on how to get started and a few reasons why so many others have already made the switch!
Benefits
Once you’ve signed up, you can:

  • View and pay your bills anytime (24/7)
  • View and pay your bills from anywhere (any computer with an internet connection)
  • Set up an automatic payment
  • Sign up for automatic reminder emails
  • Review your payment history
Convenience
Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamps...

Security
In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.

Frequently Requested Information

Who handles the utilities?
Our tenants are responsible for all utilities. Gas, electric, and water must be set up in your name starting on the first day of your lease. You may call and set up these utility transfers ahead of time.

Gas & Electric
DTE Energy provides gas and electric in Michigan. You can contact them at (800) 477-4747 or http://mydteenergy.com.
  1. When you call DTE: press “1” for “Residential Service”.
  2. When the automated operator begins to speak state, “Customer Service”. Tell the operator you want the gas and electric turned on at your new address.
  3. Make sure to get your confirmation number.
Water
Depending on the house, Water service is provided by the City of Ann Arbor or Pittsfield Charter Township.

The City of Ann Arbor Water Utilities office phone number is (734) 994-2666.

Pittsfield Charter Township Water and Sewer Department phone number is (734) 822-3105.

Cable/Internet
All of our houses are cable ready. Cable TV & Internet services are provided by Comcast, 1-800-Comcast.

Garbage Pick-up
The City of Ann Arbor provides the garbage bin. To find the trash day for your neighborhood, check the City of Ann Arbor Weekly Curbside Collection Map.

Recycling information
Recycling pick up is provided to all houses in Ann Arbor by the City of Ann Arbor Public Services/Solid Waste on the same day as garbage pick-up. Visit http://www.a2gov.org/recycle or call (734) 994-2807. There will be recycling bins at your new home. If you need extra bins, call (734) 99-GREEN.

Contact Us

Rental Homes of Ann Arbor
Ann Carino, Property Manager
Ph: (734) 417-9755
Fax: (855) 854-5411

Client Testimony

"Because of work, we have moved seven times in the past eight years, renting each time. Eighteen months ago we moved to Ann Arbor from another state with our three young children. When we arrived in the morning to do our walk-through, Ann Carino met us and had made some changes in the house that really suited our family and have made our lives so much easier.

After we moved in, Rental Homes of Ann Arbor was working on fixing up the house next to us. When we would be outside, we would see Ann or some of the people who worked on our house when we first moved in. They would always pop over and ask how things were going, not just with the house, but with our transition to a new town in general. Since we've moved in, we have been amazed at the lightning speed response to maintenance issues. The work is always fast, friendly and thorough. It would be hard to imagine how they could improve--they're truly the best!" 

~ Jim Klus-Salisbury, Regional Home Health Director for Brookdale Senior Living
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